Holiday Updates

How Holiday Hours May Affect Funding, Payment Processing, and Customer Support

Holiday Updates

How Holiday Hours May Affect Funding, Payment Processing, and Customer Support

Holiday Updates

How Holiday Hours May Affect Funding, Payment Processing, and Customer Support

Martin Luther King Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, January 14, 2022 before 11:00am, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, January 14, 2022 or Monday, January 17, 2022:

Funds will transfer to your bank Tuesday, January 18, 2022.

Payment Processing

If your payment is due Monday, January 17, 2022:

  • Payment will pull from your account Tuesday, January 18, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, January 14, 2022 at 3:00pm, Central.

Presidents’ Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, February 18, 2022 before 11:00am, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, February 18, 2022 or Monday, February 21, 2022:

  • Funds will transfer to your bank Tuesday, February 22, 2022.
Payment Processing

If your payment is due Monday, February 21, 2022:

  • Payment will pull from your account Tuesday, February 22, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, February 18, 2022 at 3:00pm, Central.

Memorial Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, May 27, 2022 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, May 27, 2022 or Monday, May 30, 2022:

  • Funds will transfer to your bank Tuesday, May 31, 2022.
Payment Processing

If your payment is due Monday, May 30, 2022:

  • Payment will pull from your account Tuesday, May 31, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, May 27, 2022 at 3:00pm, Central.

Juneteenth

Customer Support Hours

To make changes to payment processing, please contact us by Friday, June 17, 2022 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, June 17, 2022 or Monday, June 20, 2022:

  • Funds will transfer to your bank Tuesday, June 21, 2022.
Payment Processing

If your payment is due Monday, June 20, 2022:

  • Payment will pull from your account Tuesday, June 21, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, June 17, 2022 at 3:00pm, Central.

Independence Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, July 1, 2022 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, July 1, 2022 or Monday, July 4, 2022:

Funds will transfer to your bank Tuesday, July 5, 2022.

Payment Processing

If your payment is due Monday, July 4, 2022:

  • Payment will pull from your account Tuesday, July 5, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, July 1, 2022 at 3:00pm, Central.

Labor Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, September 2 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, September 2, 2022 or Monday, September 5, 2022:

Funds will transfer to your bank Tuesday, September 6, 2022.

Payment Processing

If your payment is due Monday, September 5, 2022:

  • Payment will pull from your account Tuesday, September 6, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, September 2, 2022 at 3:00pm, Central.

Columbus Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, October 7, 2022 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, October 7, 2022 or Monday, October 10, 2022:

Funds will transfer to your bank Tuesday, October 11, 2022.

Payment Processing

If your payment is due Monday, October 10, 2022:

  • Payment will pull from your account Tuesday, October 11, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, October 7, 2022 at 3:00pm, Central.

Veteran’s Day

Customer Support Hours

To make changes to payment processing, please contact us by Thursday, November 11, 2022 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Thursday, November 10, 2022 or Friday, November 11, 2022:

Funds will transfer to your bank Monday, November 14, 2022.

Payment Processing

If your payment is due Friday, November 11, 2022:

  • Payment will pull from your account Tuesday, November 14, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, November 10, 2022 at 3:00pm, Central.

Thanksgiving

Customer Support Hours

To make changes to payment processing, please contact us by Wednesday, November 23, 2022 before 11:00am, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Wednesday, November 23, 2022 or Thursday November 24, 2022:

Funds will transfer to your bank Friday, November 25, 2022.

Payment Processing

If your payment is due Thursday, November 24, 2022:

  • Payment will pull from your account Friday, November 25, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Wednesday, November 23, 2022 at 3:00pm, Central.

Christmas

Customer Support Hours

To make changes to payment processing, please contact us by Friday, December 23, 2022 before 11:00am, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, December 23, 2022:

  • Funds will transfer to your bank Tuesday, December 27, 2022.
Payment Processing

If your payment is due Friday, December 23, 2022:

  • Payment will pull from your account Friday, December 23, 2022
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, December 23, 2022 at 3:00pm, Central.

If your payment is due Saturday, December 24, 2022:

  • Payment will pull from your account Tuesday, December 27, 2022 and will be credited as on time.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, December 23, 2022 at 3:00pm, Central.

If your payment is due Monday, December 26, 2022:

  • Payment will pull from your account Tuesday, December 27, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, December 23, 2022 at 3:00pm, Central.

New Year

Customer Support Hours

To make changes to payment processing, please contact us by Friday, December 30, 2022 before 11:00am, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, December 30, 2022 or Saturday, December 31, 2022:

  • Funds will transfer to your bank Tuesday, January 3, 2023.
Payment Processing

If your payment is due Friday, December 30, 2022:

  • Payment will pull from your account Friday, December 30, 2022.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, December 29, 2022 at 3:00pm, Central.

If your payment is due Monday, January 2, 2023:

  • Payment will pull from your account Tuesday, January 3, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, December 29, 2022 at 11:00am, Central.