Holiday Updates

How Holiday Hours May Affect Funding, Payment Processing, and Customer Support

Holiday Updates

How Holiday Hours May Affect Funding, Payment Processing, and Customer Support

Holiday Updates

How Holiday Hours May Affect Funding, Payment Processing, and Customer Support

Martin Luther King Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, January 13, 2023 before 11:00am, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, January 13, 2023 or Monday, January 16, 2023:

Funds will transfer to your bank Tuesday, January 17, 2023.

Payment Processing

If your payment is due Monday, January 16, 2023:

  • Payment will pull from your account Tuesday, January 17, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, January 13, 2023 at 3:00pm, Central.

Presidents’ Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, February 17, 2023 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, February 17, 2023 or Monday, February 20, 2023:

  • Funds will transfer to your bank Tuesday, February 21, 2023.
Payment Processing

If your payment is due Monday, February 20, 2023:

  • Payment will pull from your account Tuesday, February 21, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, February 17, 2023 at 3:00pm, Central.

Memorial Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, May 26, 2023 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, May 26, 2023 or Monday, May 29, 2023:

  • Funds will transfer to your bank Tuesday, May 30, 2023.
Payment Processing

If your payment is due Monday, May 29, 2023:

  • Payment will pull from your account Tuesday, May 30, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, May 26, 2023 at 3:00pm, Central.

Juneteenth

Customer Support Hours

To make changes to payment processing, please contact us by Friday, June 16, 2023 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, June 16, 2023 or Monday, June 19, 2023:

  • Funds will transfer to your bank Tuesday, June 20, 2023.
Payment Processing

If your payment is due Monday, June 19, 2023:

  • Payment will pull from your account Tuesday, June 20, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, June 16, 2023 at 3:00pm, Central.

Independence Day

Customer Support Hours

To make changes to payment processing, please contact us by Monday, July 3, 2023 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Monday, July 3, 2023 or Tuesday, July 4, 2023:

Funds will transfer to your bank Wednesday, July 5, 2023.

Payment Processing

If your payment is due Tuesday, July 4, 2023:

  • Payment will pull from your account Wednesday, July 5, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Monday, July 3, 2023 at 3:00pm, Central.

Labor Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, September 1, 2023 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, September 1, 2023 or Monday, September 4, 2023:

Funds will transfer to your bank Tuesday, September 5, 2023.

Payment Processing

If your payment is due Monday, September 4, 2023:

  • Payment will pull from your account Tuesday, September 5, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, September 1, 2023 at 3:00pm, Central.

Columbus Day

Customer Support Hours

To make changes to payment processing, please contact us by Friday, October 6, 2023 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, October 6, 2023 or Monday, October 9, 2023:

Funds will transfer to your bank Tuesday, October 10, 2023.

Payment Processing

If your payment is due Monday, October 9, 2023:

  • Payment will pull from your account Tuesday, October 10, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, October 6, 2023 at 3:00pm, Central.

Veteran’s Day

Customer Support Hours

To make changes to payment processing, please contact us by Thursday, November 9, 2023 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Thursday, November 9, 2023 or Friday, November 10, 2023:

Funds will transfer to your bank Monday, November 13, 2023.

Payment Processing

If your payment is due Friday, November 10, 2023:

  • Payment will pull from your account Monday, November 13, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, November 9, 2023 at 3:00pm, Central.

Thanksgiving

Customer Support Hours

To make changes to payment processing, please contact us by Wednesday, November 22, 2023 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Wednesday, November 22, 2023 or Thursday November 23, 2023:

Funds will transfer to your bank Friday, November 24, 2023.

Payment Processing

If your payment is due Thursday, November 23, 2023:

  • Payment will pull from your account Friday, November 24, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Wednesday, November 22, 2023 at 3:00pm, Central.

Christmas

Customer Support Hours

To make changes to payment processing, please contact us by Thursday, December 21, 2023 before 3:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, December 22, 2023 or Monday, December 25, 2023:

  • Funds will transfer to your bank Tuesday, December 26, 2023.
Payment Processing

If your payment is due Friday, December 22, 2023:

  • Payment will pull from your account Friday, December 22, 2023
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, December 21, 2023 at 3:00pm, Central.

If your payment is due Monday, December 25, 2023:

  • Payment will pull from your account Tuesday, December 26, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, December 21, 2023 at 3:00pm, Central.

New Year

Customer Support Hours

To make changes to payment processing, please contact us by Thursday, December 28, 2023 before 11:00am, Central.

You can still access your Online Client Portal anytime by logging in to secure.myvaultloan.com.

Loan Funding

If your loan agreement was signed Friday, December 29, 2023 or Monday, January 1, 2024:

  • Funds will transfer to your bank Tuesday, January 2, 2024.
Payment Processing

If your payment is due Friday, December 29, 2023:

  • Payment will pull from your account Friday, December 29, 2023.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, December 28, 2023 at 3:00pm, Central.

If your payment is due Monday, January 1, 2024:

  • Payment will pull from your account Tuesday, January 2, 2024.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, December 28, 2023 at 11:00am, Central.