Frequently Asked Questions2024-04-01T13:44:45-05:00

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Here to Help

Here are answers to some of the most frequently asked questions borrowers ask. If you can’t find the answers you’re looking for here and need assistance, please contact one of our friendly loan advisors.

Still have questions about Vault personal loans?

Call: 888-227-1935
8am-6pm Central Time, Monday-Friday

Email: info@myvaultloan.com

Loan Terms, Rates, and Cost
Are there any annual fees?2023-06-14T17:04:30-05:00

No, there are no annual fees with a Vault by TBO Bank line of credit. You are only charged interest based on your outstanding balance.

What are the interest rates on a Vault loan?2023-06-14T17:06:09-05:00

Interest rates vary. They are based on a number of factors, including credit score and payment history. This rate is disclosed on your loan agreement.

It’s also important to know that you only pay interest on your outstanding balance. To lower the overall amount of interest you pay, we encourage you to make more than the minimum payment when possible.

How can I reduce the total cost of my loan?2023-06-14T17:11:44-05:00

With a line of credit from Vault by TBO Bank, you are in control. Here are simple ways you can lower the total cost of your loan:

1. Make more than the minimum payment. Even just a few extra dollars with each payment will lower the total amount of interest you end up paying.

2. Whenever possible, pay off your full balance. With no outstanding balance, no interest charges will accrue.

Making Payments
How do I access my account online?2023-03-14T15:01:11-05:00

Through your online client portal, you can view your payment history, outstanding balance, and scheduled upcoming payments. Within your portal, you can also make additional payments toward principal or pay off your balance at any time without a pre-payment fee or penalty.

How to Access Your Account

If you are a current client, you can access your account at secure.myvaultloan.com/login, with the email address used on your application.

If you have trouble accessing your account online or would like to speak with a loan advisor, email info@myvaultloan.com or call 888-227-1935, 8am-6pm Central Time, Monday-Friday.

How do I make payments?2021-11-29T13:17:02-06:00

Automatic and Online Payments (Recommended)
Making automatic payments with ACH withdrawal through your bank is the safest way to ensure your payments are received on time and that you don’t accrue late fees or go into default. You can also make additional payments on principal or pay off your balance in full (with no penalty) anytime through your client portal at secure.myvaultloan.com/login.

Alternative Methods of Payment
If you do not wish to pay via automatic withdrawal, you have the option of paying via debit card, check, or money order. If sending your payments in the form of check via the mail, please provide plenty of time to ensure your payments arrive at our office in advance of the payment due date.

Send mail-in payments to:

TBO Bank
Attn: Vault
P.O. Box 199
Orrick, MO 64077

If you are concerned about not being able to make a payment on time, please contact us to discuss your options.

Can I modify my payment plan?2021-02-14T15:35:43-06:00

If you want to change the date or details of an upcoming payment, or change your payment schedule going forward, please email us at info@myvaultloan.com or call 888-227-1935, 8am-6pm (Central Time), Monday-Friday to speak with a loan advisor.

How do I change my bank account?2024-04-01T13:39:15-05:00

If you are an existing customer, you can add a new payment method online through your Client Portal. You can log in to your portal at secure.myvaultloan.com/login.

Security and Privacy
What is Vault by TBO Bank?2024-04-01T13:46:29-05:00

Vault by TBO Bank is a brand of TBO Bank. All loans are issued and serviced by TBO Bank.

How do I know my information is secure with Vault by TBO Bank?2021-02-14T16:12:11-06:00

We understand you are entrusting us with your personal and financial information. We take that seriously, and work hard to protect your privacy. The data you provide to us is protected in accordance with our Privacy Policy, and we use the highest level of encryption to ensure your information and data is safe and secure.

RESOURCES

IMPORTANT DISCLOSURES

This is an expensive form of borrowing and it is not intended to be a long term financial solution. Please note: Vault by TBO Bank loans are designed to assist you in meeting your short-term borrowing needs and are not intended to be a long term financial solution. Examples of emergency reasons why these loans might be used include unexpected emergencies, car repair bills, medical care, or essential travel expenses. Alternative forms of credit, such as a credit card cash advance, personal loan, home equity line of credit, existing savings or borrowing from a friend or relative, may be less expensive and more suitable for your financial needs.

Late fees and non-sufficient funds/returned item fees may apply as described in your Loan Agreement. Our fees are disclosed in your loan agreement. If you do not make a payment on time, we will attempt to contact you via one or more authorized methods. We adhere to the principles of the federal Fair Debt Collection Practices Act (FDCPA). Because we may report your payment history to one or more credit bureaus, late or non-payment of your loan may negatively impact your credit rating. If you fail to repay your loan in accordance with its terms, we may place your loan with or sell your loan to a third-party collection agency or other company that acquires and/or collects delinquent consumer debt.

As part of our information collection process, we may detect additional bank accounts under the ownership of the consumer. We will consider these additional accounts to be part of the application process. TBO Bank reviews your information in real-time to determine whether your information meets its lending criteria. You acknowledge that by completing and submitting the website application that you are applying for a loan. We verify applicant information through national databases, and we may pull your credit in order to determine your eligibility and ability to repay.

Availability of loans are subject to change at any time at the sole discretion of TBO Bank.

Vault by TBO Bank is a brand of TBO Bank. All loans are issued and serviced by TBO Bank.

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